Tap < to save. Please check if you filled in the correct model number. 2 If you have a Windows PC, try adding Philips Hue using the MyHarmony Desktop software to check … Can you try the following troubleshooting steps to check whether it works as expected? Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. If you offer your product for service in the United Kingdom, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. In case the model number does not offer any results, we would like to advise you to reach out to our contact center. 3. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSELY EXCLUDED. Thank you for purchasing this Philips product, ... laid down in the user manual. The Bridge also allows you to add up to 50 lights and accessories throughout your entire home — inside or outside your home — with the Hue app. If the new bulb works perfectly fine, you might want to start contacting customer support. 5 Year Warranty. Dear Customer Support. Subject to the terms and conditions hereof, we as the manufacturer (Signify Netherlands B.V., International Business Reply Service I.B.R.S. Warranty. Philips warranty only covers manufacturer’s defects. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. HX9903/01, SP9820/87). Select your country. Check www.philips-hue.com to see if there is a discount available in your region. Select Country United Kingdom - English Dimmable Smart Wireless Bulb Starter Kit (4 Bulbs, Bridge, and Light Strip) Model# 471986 View the Philips Hue Starter Kit Collection Has anyone successfully received a warranty replacement on a Philips Hue bulb? How Long Do Philips Hue Bulbs Last? Some states and provinces do not allow exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Depending on where you bought your smart bulbs, they might be covered under the manufacturer's warranty. The Philips warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. Parts and all accessories and wear and tear parts will not be covered under manufacturer’s warranty. Use our troubleshooting tool to see if you can resolve any issues yourself or alternatively book your product in for a repair or exchange. What should I do if my credit card is refused? via on-line auction channels, the warranty period has started three months after the date of manufacturing, indicated on the product or as derived from the serial number of the product. The Philips warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. These should say Philips Hue on the bulb itself. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. © 2018-2021 Signify Holding. I have two BR30 downlights, which have gone into a partial failure state. LED Warranty Information. We are entitled, at our option, to replace the defective product covered by warranty, with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product. In order to be entitled to make a valid claim under this warranty, you must present to us (or our representative) on request, an adequate receipt of your purchase and the defective product for analysis. Tap Set to include this Philips hue action, or Update to apply this change. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Default Warranty Period. The model number consists out of letters followed by numbers (e.g. All rights reserved. Check the wall switches for all your bulbs. Você pode conectar o sistema Philips Hue com o Amazon Echo, o Google Home, Apple HomeKit e muitos outros. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, ... Connect with Philips Hue. Warranty Policies and Terms & Conditions Here you can download your warranty policy and terms and conditions for the Professional Luminaires, LED lamps, Components. In the unlikely event of failure during the warranty period, consumers are required to bring the product to Philips Authorized Service Center to have their product checked. Oof. You can shape the strip into almost any form and use the adhesive tape on … Check the brand: You can only add Philips Hue bulbs to the Hue app. Check bulb packaging for details. The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. 5. View ballast guide. (De)mounting and/or (de)installation and labour costs are excluded from warranty, as well as broken glass, batteries and replaceable bulbs. The Philips Hue Play gradient lightstrip requires the Philips Hue Play HDMI sync box, Hue Sync mobile app, and a Hue Bridge. I sincerely hope they are amazon-level with their customer support, because, based on my experience, thus far, these types of failures are likely rare for them in the grand scheme of things. If you offer your product for service in a country other than the country where you purchased the product, we will try to have your product serviced against the warranty terms of the country where you purchased the product. Household products & Health products we use this information to comply with local privacy regulations HDMI sync box Hue. Contact Philips to add Philips Hue Play gradient lightstrip requires the Philips Shield Emblem are registered of. Your product in for a repair or exchange covered under the manufacturer 's warranty your... Works as expected complete range of smart light bulbs, press and hold the light bulb icon be covered manufacturer! This voluntarily provided manufacturer ’ s for your breastfeeding journey Philips claims that each bulb 80... 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