Updated 4 January 2021. Answer 1 of 45: OK...so my boyfriend and I booked a trip to Sicily for April 9th- April 15th. I have traveled nine times with Overseas Adventure Travel. Your Adventure. We greatly appreciate your patience as we navigate the process of dealing with traveler concerns in the midst of the current pandemic. Based on the information we have received, we have made the decision to postpone ALL adventures through the end of December 2020. First, because it promised it would. Some items that Americans may want to stock up on as they prepare for the spread of coronavirus: hand sanitizer, disinfectant, thermometers, first-aid kits. • Select Asia trips cancelled through 2021 A Closer Look at Solo Travelers The ad blocker plugin on your browser may not allow you to view everything on this page. In the Government’s latest update on travel restrictions, it has been decided that all persons who travel to Norway must take a mandatory COVID-19 test upon arrival, including Norwegian citizens.This test is free and should be taken as soon as possible, no later than 24 hours after arrival. Get Morning Report and other email newsletters. We hope that you are safe and staying healthy during this difficult time. Airports, bus stations, train stations, and rest stops are all places travelers can be exposed to the virus. We hope that you also continue dreaming about the day when we can freely explore this big, beautiful world again. to Personalize Your Adventure, Grand Circle Cruise Line & Grand Circle Travel, To be eligible for the benefits of this policy, reservations must be made by 12/31/20, Under our Risk-Free Booking Policy, you can move your departure date for any reason—, If you are not ready to reschedule to another departure, you will receive a future trip credit worth the full amount already paid that can be used through the end of 2022, This policy is combinable with other savings opportunities. - Peter Drucker, author and educator. 1 of 15. Communication was never a strong suit of the company. We take our responsibility to our travelers very seriously. G Adventures would like to encourage all STA Travellers with G Adventures bookings to contact us to discuss your travel … That benefits the tour operator and all of its suppliers. "Traveling” Through Covid-19 Read about how this O.A.T. Perhaps those are reasons solo travel is expanding despite the coronavirus’ overall effect on the travel landscape. What if that doesn’t work? View your invoice and payment history. A couple of weeks later, we received a notice from Overseas Adventure Travel that they had rebooked us on a trip to the same destination in June 2021. A: Overseas Adventure Travel should have told you about these requirements before you plunked down your deposit. Overseas Adventure Travel is a tour company located in Boston that has, within the past 30 days, attempted to unlawfully, unilaterally, and retroactively, amend the Terms and Conditions of its booking contract in order to attempt to refuse issuing cash refunds and only issue vouchers for future travel (even when they canceled the trip). 1998). An Overseas Adventure Travel representative said that the trip was going to be canceled. ANSWER: Overseas Adventure Travel should have refunded your money for several reasons. If we’ve learned anything about our travelers, it’s that their passion for travel cannot be diminished—even during times of uncertainty. Overseas Adventure Travel’s email offering a refund would have made your credit card dispute an easy win. To get the best experience on our website, please consider using: We use cookies to improve your experience, by using our site you accept such use. Updating will allow you to accept Terms and Conditions, make online payments, read our itineraries, and view Dates and Prices. A: Our top priority is always the safety of our travelers. 1958), Overseas Adventure Travel (est. Contact him at elliott.org/help or chris@elliott.org. A s the coronavirus continues to spread around the world, with Italy trying to contain what is now the worst outbreak in Europe, many people with … When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. We are in constant communication with our staff in our regional offices around the world, along with the U.S. State Department, and we are closely monitoring the Coronavirus situation. For the best experience on our website, please disable this ad blocker. I’m still waiting for my Vantage refund As coronavirus infections spread, demand for oat milk is outpacing hand sanitizer Published: March 10, 2020 at 3:50 p.m. Hidden Kingdom of the Himalayas, South Korea & Japan: Temples, Shrines & Seaside Treasures, Panama Canal Cruise & Panama: A Continent Divided, Oceans United, Costa Rica: Natural Parks & Tropical Forests, Ultimate Galápagos Exploration & Ecuador's Amazon Wilds, Colombia's Colonial Jewels & the Coffee Triangle, The Wilderness Beyond: Patagonia, Tierra del Fuego & the Chilean Fjords, Tuscany & Umbria: Rustic Beauty in the Italian Heartland, Undiscovered Adriatic: Eastern Italy, Venice, Puglia & Malta, Italy’s Western Coast & Islands: A Voyage from Rome to Valletta, Italian Coastal Odyssey: Hidden Italy, Sicily & Malta, Mediterranean Cultures & Islands: A Voyage from Barcelona to Athens, Cruising the Adriatic: Croatia & Montenegro, The Aegean & Mediterranean: A Voyage from Athens to Jerusalem & the Greek Islands, Jewels of Bohemia: Czech Republic, Slovakia & Hungary, Northern Greece, Albania & Macedonia: Ancient Lands of Alexander the Great, Back Roads of Iberia: Spanish Paradores & Portuguese Pousadas, Fjord Cruise & Lapland: Norway, Finland & the Arctic, Maritime Jewels of the British Isles & Ireland, Irish Adventure: Belfast, Dublin & the Northwest Counties, Watch Perspectives: Women on Travel, Then & Now, Watch Video of Travelers Who Shared Their Adventures, Freedom You could have complained to the attorney general as well. & Vietnam, The Stans OAT canceled the trip because of the coronavirus. As the situation can change from day-to-day, we will keep this page updated with our latest information. It wants you to keep your travel plans. Your safety, as always, is our #1 priority. Find out why 25% of travelers are bringing a companion along on their adventures. Jim Dachel’s daughter, Elizabeth, was looking forward to a 16-day high school trip to Europe in June, with stops in England, France and Italy. We called the airline to see about refunds due to health restrictions. Although travel has stopped and is only starting up again — slowly and in only a few destinations — the aftershocks of that screeching halt, brought on by the coronavirus, … determine when to stop operating or cancel trips? for more than 30 years, we have weathered many storms. Please try again, By signing up you agree to our Privacy Policy, “The relevant question is not simply what shall we do tomorrow, but rather what shall we do today to get ready for tomorrow.” People Are Stocking Up on Oat Milk Because of Coronavirus Increasing reports of coronavirus have caused U.S. consumers to start gathering supplies as a … ... face masks and oat milk amid coronavirus fears. If coronavirus made your airline cancel your flight, this is how to get a refund. With our NEW Risk-Free Booking Policy, you can transfer to another departure date for any reason—up until 24 hours prior to your original departure—and we will waive any change fees for 2021 and 2022 reservations. We are working with our global network of 36 regional offices to monitor impact in the destinations we visit. We’ve been through 9/11, SARS, and the Ebola outbreak with the rest of the travel industry—but this crisis feels different. … Overseas Adventure Travel. We’re hunkered down at our home in Kensington, New Hampshire, trying our best to stay positive and to focus on the things in our lives that we can control. Your Way. But there’s also the legality of the tour operator’s actions. Travel deals have proliferated as airlines scramble to fill empty seats, and cruise lines and hotels roll out discounts and perks in an effort to put heads in beds in the wake of the coronavirus. If OAT Travel invests our $50,000 cash in a secure 2% CD, they would make $1000 off us. A: Overseas Adventure Travel should have told you about these requirements before you plunked down your deposit. The COVID-19 pandemic is an unprecedented crisis which has impacted many aspects of daily life worldwide. We have done this for the safety of our travelers, our Trip Experience Leaders, and our regional staff. Since the company changed its business model in late 2018, in my opinion, it is no longer as good a value as before (last minute itinerary change, lots of free time, less included meal, etc.) Travel Troubleshooter: Owner canceled my Vrbo rental. Chairman & Vice Chairman Although we may not be able to get out there and travel the world just yet, it doesn’t mean we can’t imagine the wonderful experiences that are to come again. Whenever you’re ready to take your next step, we’re here to help. Create the adventure that's right for you, Check out these savings exclusively on our website, Share your memories from the road less traveled. In fact, more than 50,000 of you still plan to travel with us—25,000 of whom are solo travelers. Your safety, as always, is our #1 priority. I contacted Overseas Adventure Travel on your behalf. When you reserve any new 2021 or 2022 departure by 12/31/20, you will save $500 per person, plus a full 10% off the total price of your trip with our Good Buy Plan. Even during our most challenging days, you continue to inspire and remind us that together—as a travel family—we will see this through. You could have reached out to someone higher up at Overseas Adventure Travel to appeal your case. Mandatory COVID-19 tests. Call for tourist information or assistance in the case of accidents and emergencies including COVID-19. All Access Digital offer for just 99 cents! We understand travelers’ concerns surrounding the coronavirus and potential impact to travel plans. When we contacted Overseas Adventure Travel customer service, a representative told us that they “changed” their policy regarding refunds and would not be honoring the refund policy that was in effect when we booked our original trip. Grand Circle Corporation is a global enterprise of travel companies including Overseas Adventure Travel, Grand Circle Travel, Grand Circle Cruise Line, and Grand Circle Small Ship Cruises. Travel may increase your chance of getting and spreading COVID-19. We are working with our global network of 36 regional offices to monitor impact in the destinations we visit. You're in control with You can find the form at https://www.mass.gov/how-to/file-a-consumer-complaint.Related Articles When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. Post was not sent - check your email addresses! Virtually every country in the world has prohibited leisure travel or closed its borders, preventing us from being able to provide our travelers with the experiences they planned for this spring and summer, and leaving us unsure when we may resume the work we love. Travel and COVID-19. 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Overseas Adventure Travel. It refunded the $21,157, as promised. Maui beach closed because of ‘egregious behaviors’ by maskless throngs, Six Flags Discovery Kingdom announces 2021 Drive-Thru Experience, Small craft advisory issued with huge swell on forecast for Northern California. Weibo/微博 @安心访日JapanSafeTravel also provides travel advisories and latest updates in simplified Chinese. This includes travel plans booked with us in the future, as well as any past travel plans whereby your tour was suspended due to the COVID-19 pandemic. View all 2 photos Business Details • Freedom of choice during your adventure, The Customer Number you have provided is not valid. I might have gotten in touch with your credit card company. So, of course it’s going to do everything it can to prevent a refund. You and your fellow travelers have been the lifeblood of our company for decades. Travel Troubleshooter: Overseas adventure…, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email this to a friend (Opens in new window), The Latest: Twitter bans Trump, citing risk of incitement, Travel Troubleshooter: Overseas adventure rebooked for 2021, but we don’t want to go, Travel Troubleshooter: Help! And you’ve helped us come out stronger. And also because a refund is required under your state’s laws. We’ve been challenged in new ways, both mentally and financially. These credits may be applied towards travel departing through the end of 2022. They never notified us that our original trip was canceled nor consulted us about rebooking us to another date. Sign into My Account to prepare for your trip. of Central Asia: Turkmenistan & Uzbekistan, Bhutan: We are postponing departures of ALL of our adventures through the end of December 2020. We have cancelled all adventures that operate in China and Hong Kong in 2020 and 2021: Q: How does O.A.T. We have received heartfelt messages from so many of you, helping to give us hope that we’ll overcome this current crisis. Travel worries as coronavirus cases rise. For the best experience on our website, please disable this ad blocker. First and foremost, Harriet and I wanted to let you—our travelers—know that we’re thinking of you. They asked us to change the schedule to maximize their profits, so why not share with their paid customers a small cash compensation (a gesture such as $100 in cash per traveler). Coronavirus Updates All Trips Suspended Through April 30, 2021 Land and cruise payments, and travel insurance if selected, will automatically be applied as a future travel credit. Alan & Harriet Lewis We’ve also cancelled all adventures that operate in China and Hong Kong through the end of 2021. NEW Risk-Free Booking Policy | Impacted Departures | Postponed 2020 Departures | FAQ, NEW Risk-Free Booking Policy: Reserve with Confidence. We understand travelers’ concerns surrounding the coronavirus and potential impact to travel plans. I list the names, numbers and email addresses of the executives at Grand Circle Travel, which owns Overseas Adventure Travel, on my consumer advocacy site at https://elliott.org/company-contacts/grand-circle-travel/. Overseas Adventure Travel can’t renege on its refund offer. The State Department is urging all Americans "do not travel" abroad because of the novel coronavirus pandemic and the severe travel restrictions or … These are also places where it can be hard to social distance. Exclusively with O.A.T. But that hasn’t caused us to lose sight of who we are as a company and how to best serve our travelers—who are, and always will be, our top priority. Easy. THE FREEDOM TO PERSONALIZE YOUR EXPERIENCE And we hope that when that day comes, you’ll be there exploring the road less traveled with us. • Arrive early or stay later with pre- or post-trip extensions, stopping over before or after your adventure, or • Departures postponed through December 2020 When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. In the recent Solo Traveler survey, presented with the support of O.A.T, nearly 3,000 respondents shared their views regarding solo travel and the Coronavirus. To view our cookie and privacy policy please click, Our records indicate that you already have an account with us. Your safety, as always, is our #1 priority. 1 of 45: OK... so my boyfriend and I booked a trip Sicily! Exposed to the attorney general as well and spreading COVID-19 can freely explore this big beautiful... 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