Friend adored her flowers — they were as described as in picture”. Delivery as describedMy mom loved them Thank you. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. At Serenata Flowers, an established British online florist, we are helping you turn everyday moments into memorable floral occasions full of joy and cheer thanks to fresh flowers. Absolutely terrible and embarrassing. I have sent three flowers deliveries thru serenata in the past 6 months and have been told by each recipient that they were lovely. I know covid and festivities may have impacted this time but it would have been nice to know.. We are delighted to hear that you were happy with the service and the flowers received from Serenata Flowers. Find Serenata Flowers Ltd in Bristol, BS1. Was not expecting that! The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. They arrived on day of her birthday. You can find contact details for Serenata Flowers above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. Do you agree with SerenataFlowers.com’s 4-star rating? So they sat there for some time before I could get them into water. I contacted Serenta flowers for a replacement with no joy. Myself and a few friends ordered some flowers for one of our close friends after a rough time. 2nd time purchasing flowers, this time for my mum in lockdown. Do not place an order with this florist it was £50 down the drain. © 2021 Trustpilot, Inc. All rights reserved. Search for Florists near you on Yell. First time I have ever seen the delivery arrive ! Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. She told me her bouquet was fresh. Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. I contacted Serenta flowers for a replacement with no joy. Lovely flowers - mostly fresh. Belgian Chocolate Review from Serenata Flowers. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. Easy to use website with lots to choose from, reasonable price, fantastic communications, speedy delivery and beautiful flowers both times! Colours and condition of flowers were very good. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. I never worry with Serenata as the flowers are always lovely and delivered exactly as expected. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. My friend was delighted with her bouquet. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. Do you agree with SerenataFlowers.com’s 4-star rating? Thank you so much for your kind words, we appreciate you taking your time to leave this review. A few miserable flowers with lots of foliage passed its best. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. Very professional and reliable of course. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. You cannot ring and all you get is automated messages. Let’s talk flowers. Excellent service, easy to order. Excellent ! What beautiful Flower’s On this Site.My Favourite are Nana’s Garden,which really do remind me of being a Little Girl,and everytime we visited Nan and Granddad they always had such a florilific garden,the smells were amazing,I try to recreate that memory now that I am a Nanny,and my little grandkids always want to ask questions and … Very well packed. Online the flowers looked beautiful, however upon delivery they were dead and the bouquet was half the size of the one advertised (false advertising if you ask me). Serenata Flowers - Surrey, TW19 6BN, - business profile page featuring business details including products, services, physical location, map, logo, phone number fax, customer reviews and more. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. So they sat there for some time before I could get them into water. It is though good to hear the flowers were very nice, leading to the 4 star review. She was very pleased with them. Whether they’ve been sent as a thank-you, to celebrate a birthday or anniversary or just because, flowers always make me happy. Absolutely terrible and embarrassing. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. This was not up to the standard I expect from Seranata.Very poor value for money. Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. Having heard and read some bad reviews about the poor flowers delivered, I was certainly dubious about ordered. Check out what 170,655 people have written so far, and share your own experience. An awful experience. Sent to my friend for her 80th birthday. “Avoid Serenata flowers ” Written on: 11/09/2020 by Ruby328 (1 review written) ***Take my advice and go somewhere else*** Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. Would definitely recommend. © 2021 Trustpilot A/S. Colours and condition of flowers were very good. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. Next Flowers. She was very pleased with them. ' Excellent customer service and gorgeous flowers, very happy customer ' Excellent customer service, loved the emails confirming orders and telling us the flowers had been delivered. I have told all of my friends not to use Serenata. I love fresh flowers and always have them dotted in vases around the house. Best for: Value. Well what can I say, a large box of Belgian chocolate from Serenata Flowers, was delivered just the other day and we were short of someone to try them out so I was volunteered, (there’s no justice) so I undertook the … Paid £39.99. | Read 67,001-67,020 Reviews out of 171,089 First time I have ever seen the delivery arrive ! Such a good price.Won't order from anywhere else! As it happened they were to be part of a birthday present. Do not place an order with this florist it was £50 down the drain. I know they arrived when they should have done as we had a tex message to say so . | Read 61-80 Reviews out of 156,120 by ringing interphone. I have been lucky enough to have received Serenata flowers twice this year and on both occasions I was delighted - the flowers were high quality and lasted very well. They arrived on day of her birthday. Beautiful. Delighted with the letter box, flowers were exactly as ordered, in fact better. Serenata Flowers Review. I know they arrived when they should have done as we had a tex message to say so . Would definitely recommend. Should you wish to discuss this further, our caring team are very much here for you. What services or products do Serenata Flowers offer? Nothing like the bouquet advertised. My friend loves her flowers. DO NOT USE!!! - Online Shopping Directory - Shoppers Top. Delivery as describedMy mom loved them Thank you. Miscellaneous K-LEE GOODALL 0. Great all round thanks. Was not expecting that! I would not have paid anything for this selection. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. All white, mostly buds and now a week later in full bloom ! Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. | Read 61-80 Reviews out of 170,655 I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. The chrysanthemums had broken heads and the Gerber's head bent over. Delighted with Serenata Flowers I have used this service several times and the recipients have always received the flowers on the day I requested and were delighted with them. Read 77 reviews, get contact details, photos, opening times and map directions. I've ordered flowers with Serenata many times now over the years, and they consistently send lovely flowers which arrive on time, and which last well. I love them. As I'm in the US and the recipient is in Scotland, I used to worry that floral deliveries made via the internet would not be what I expected nor delivered on time. Serenata Flowers Review and Giveaway. I am always pleased with the flowers I order through Serenata Flowers. Consumers satisfied with Serenata most frequently mention next day, excellent service and good value. Kind Regards Paid £39.99. Best wishes, from everyone at SerenataFlowers.com. All white, mostly buds and now a week later in full bloom ! But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. Nothing like the bouquet advertised. I wanted to send a friend some flowers recently and didn't hesitate to use Serenata Flowers based on my own experience as a recipient. The chrysanthemums had broken heads and the Gerber's head bent over. Sent to my friend for her 80th birthday. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. Last week my cut flowers looked a little more luxurious than usual as I was treated to a special bunch of peonies from Serenata Flowers. Serenata ranks 1st among Flower … Serenade serenata. I guess cakes is not their speciality. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. Beautiful. Very professional and reliable of course. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. It’s the nicest feeling. ORDER FLOWERS ONLINE IN UK. My friend said the flower were beautiful. It’s lovely to answer a knock on the door and to be presented with flowers. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. Excellent service and very easy to order. DO NOT USE!!! Mostly greenery, the flowers were sparse and didn't last very long, The other two bouquets I sent as Christmas presents were well received but I hope they last longer than mine! My friend was delighted with her bouquet. Serenata Flowers Review and Giveaway. Lovely flowers - mostly fresh. Absolutely disgusting company, terrible customer service and awful quality flowers. Blooms, baskets, arrangements and gorgeous bouquets – we have been sending flowers in UK online since 2003. A few miserable flowers with lots of foliage passed its best. Serenata Flowers Rubbish flower delivery site. Spring is in the air and with Mother’s Day fast approaching it’s perfect timing for today’s Serenata Flowers review … Delighted with the letter box, flowers were exactly as ordered, in fact better. 1st time I use them and I will definitely use them again. I have told all of my friends not to use Serenata. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. Check out what 156,120 people have written so far, and share your own experience. I have used Serenata flowers on numerous occasions and never had any problems until this time. by ringing interphone. Check out what 171,089 people have written so far, and share your own experience. Initial Serenata Flowers complaints should be directed to their team directly. I definitely do not recommend these flowers. All rights reserved. Both my mother in … I definitely do not recommend these flowers. The high street retailer offers a pretty straightforward floral delivery … I have used Serenata flowers on numerous occasions and never had any problems until this time. There are currently 47 customer review posted about Serenata Flowers. The white Christmas flowers that I ordered for myself were poor. I have also recently received a bouquet of assorted coloured roses recently and it was beautiful arrangement. There are 3335 customers that Serenata Flowers, rating them as good. I decided to send my friend flowers for her 30th Birthday. My friend loves her flowers. Overview Serenata has a consumer rating of 3.86 stars from 2,460 reviews indicating that most customers are generally satisfied with their purchases. Please have your order ID and the recipient’s address ready when you contact us. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. serenata flowers, review and giveaway, florist online. My friend said the flower were beautiful. Very well packed. Excellent service, easy to order. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. On average, they received a star-grading of 4/10, with 21% of the reviewers indicating that they would buy from the brand again. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! Do you agree with SerenataFlowers.com’s 4-star rating? You cannot ring and all you get is automated messages. Dreadful customer service. Living away from close family, it's such a helpful thing to have a flower delivery service I know is really high quality, yet cheaper than the biggest brand. This was not up to the standard I expect from Seranata.Very poor value for money. The oasis that they were packed in was bone dry. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. I would not have paid anything for this selection. Great all round thanks. July 14, 2015 by Ali 230 Comments. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. An awful experience. Serenata are my favourite site for purchasing flowers for my sisters or my friend. Don’t you think one should know the about Serenata flowers? Such a good price.Won't order from anywhere else! As it happened they were to be part of a birthday present. Dreadful customer service. They arrived fresh, well packaged and in beautiful condition. Serenata Flowers has collected 5506 reviews with an average score of 3.54. Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. I ordered a cake also, but it was below average. Excellent ! The flowers were beautiful and fresh, and delivered to my wife on our anniversary, as I was away on business trip. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! She lives in UK, so i found a uk based online flower delivery service. 2nd time purchasing flowers, this time for my mum in lockdown. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. She told me her bouquet was fresh. Read All Serenata Flowers Reviews Cathy Angell I have used Serenta twice now. Posted on March 12, 2014 by Abi. I know covid and festivities may have impacted this time but it would have been nice to know.. The flowers were to be delivered on a Saturday, she lives above a pub. Have sent three flowers deliveries thru Serenata in the lobby of the block of flats without any to... 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